SpamExperts Dashboard Walkthrough

In this help article, you will find information on the features and capabilities of your SpamExperts Portal.

Note: To access the SpamExperts Portal refer to Accessing SpamExperts Portal article.

This article contains the following sections:

• Differences between Domain level and Email-user level access
• Walkthrough of SpamExperts Dashboard on Domain level
• Walkthrough of SpamExperts Dashboard on Email-user level

I. Differences between Domain level and Email-user level access

• Domain level - with this type of access, you have the ability to manage the spam filtering settings for the entire domain and all users under that domain. Changes that are applied here, would affect all users under the domain.
  
• Email-user level - with this type of access, you can manage the settings only for its respective mail account and any change that are made would apply only for that particular email.
  

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II. Walkthrough of SpamExperts Dashboard on Domain level

Upon entering the Domain level portal, you would be presented with the Dashboard (the main page). The Dashboard is separated in sections. Each section contains a variety of features:

1. General

• Mailboxes overview - This section provides you with the option to configure general settings such as the Time Zone for the organization, as well as custom filtering behavior for specific mailboxes, or disabling it for particular users altogether. You can also add mailbox aliases from this section.
• LDAP mailbox sync - Provides connection information for your LDAP server if you wish to synchronize mailboxes rather than use automatic discovery or manual configuration; synchronization will also manage any aliases that are configured.
• Domain aliases  - From this section you can create a domain alias when you have multiple domains where all recipient mailboxes at each domain are the same. For example, you might have a .com address and then also various country-specific domains. Configuring a domain alias means that mail received for recipients at the alias domain will be treated in the same way as if they had arrived at the primary domain. For example, if you have the domain example.com, and an alias example.org, then mail to ​recipient@example.org will use the settings for ​recipient@example.com, spam will be placed in the ​recipient@example.com quarantine, and log entries will be available under the ​recipient@example.com address.

     2. Reporting

• Email Scout Report - incoming: this section lets you customize your email log searches and schedule them to be automatically performed and sent to you as an email.

3. Incoming

• Logs: Provides an overview of the messages received, blocked and temporarily
  rejected. Search on various strings and options, including sender, recipient, subject, message ID, sender host and sender’s IP.
• Delivery issue log: Provides an overview of the messages that failed in delivery. Each failed attempt that the filter makes to deliver a message results in a log entry that records information about the failed delivery attempt.
• Spam quarantine: Easily block spam or release and train the messages as non-spam.
• Destinations: Allows you to relay messages after being filtered to a custom destination.
• Domain settings: Set the maximum bounces, enable/disable logging for invalid recipients, and set accessible/inaccessible logging days for your domain.

4. Incoming - Protection Settings

• Recipient whitelist: Here you have the option to add and delete whitelisted recipients. Email directed to whitelisted recipients will bypass all filters.
• Recipient blacklist: Here you have the option to add and delete blacklisted recipients. Email directed to blacklisted recipients will be blocked.
• Sender whitelist:  Here you have the option to add and delete whitelisted senders. To whitelist a full domain, simply add the domain name without @. To whitelist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).
• Sender blacklist: Here you have the option to add and delete blacklisted senders. To blacklist a full domain, simply add the domain name without @. To blacklist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).
• Whitelist filtering rules: Here you have the option to set up rules for conditional whitelisting.
• Blacklisting filtering rules: Here you have the option to set up rules for conditional blacklisting
• Customise actions:  Here you have the option to customize the behavior of your filter towards unwanted and/or potentially dangerous messages.
• Filter settings: Here you have the option to alter your filter's behavior in terms of its aggressiveness and additional security checks.
• Attachment restrictions: Here you can specify which emails should be blocked based on the extension of the files attached or the contents of the attachments.

5. Continuity

• Delivery queue - incoming: Provides an overview of the messages received, blocked and temporarily rejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and sender’s IP.
• Network tools: Provides you with a set of tools used to diagnose potential problems with delivery.

     6. Users & Permissions

• Manage email users: Here you can manage web interface access for individual email recipients (email users). These can log in to the control panel with their email address and password and are able to manage their own settings. Adding or removing email users has no effect on the actual email processing; this page only allows you to manage individual access to the web interface.
• Manage permissions: Here you can manage permissions for available resources on this server. Each resource usually can be accessed via 4 possible HTTP methods. GET method is used for viewing data. POST method is used for new entries creation. PUT method is used for existing entries modification. DELETE method is used for entries deletion. On this page you may control permissions for users managed by you.

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III. Walkthrough of SpamExperts Portal on Email-user level

Upon entering the Domain level portal, you would be presented with the Dashboard (the main page). The Dashboard is separated on section. Each section contains variety of features.

1. Reporting

• Email Scout Report - incoming: this section lets you customize your email log searches and schedule them to be automatically performed and sent to you as an email.

2. Continuity

• Delivery queue - incoming: Provides an overview of the messages received, blocked and temporarily rejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and sender’s IP.
• Compose email - SpamExperts's Compose Email feature can be used to send emails even if your mail server is down or offline.

   

3. Protection

• Logs - incoming - The Incoming Log Search is a comprehensive search tool which allows you to filter on all incoming messages over the past 32 days. In this page you can also access Quarantined messages, those that are in the Incoming Delivery Queue as well as those that are Archived.
• Sender allow list - incoming - Use the Allow list to list trusted email addresses. Incoming mail from accepted senders (which may normally be identified as spam) will always be allowed. Conversely, use the Block list to block incoming mail from known spammers.
• Sender block list - incoming - Incoming mail received from senders listed in the Sender Block list will always be rejected.
• Spam quarantine - The incoming spam quarantine holds incoming messages that the filtering system quarantines for manual review. Quarantined messages are stored for 14 days.

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